Refund & Cancellation Policy
At Web Kreate, we value our clients and aim to deliver high-quality digital services that meet your expectations. Please read our Refund & Cancellation Policy carefully to understand your rights and obligations.
1. Service Cancellation
- Clients may request to cancel a project or service by providing written notice via email.
- Cancellations made within 24 hours of project confirmation may be eligible for a full refund, provided no work has commenced.
- If work has already started, a cancellation fee may apply based on the time and resources invested up to the cancellation date.
2. Refund Policy
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Non-refundable Services:
Payments made for domain registration, hosting, third-party plugins, and completed work are non-refundable. -
Partially Completed Projects:
If a project is cancelled midway, a partial refund may be issued based on the work completed and costs incurred. -
Change of Mind:
Refunds will not be granted due to a change of mind after project initiation.
3. Timeline for Refunds
- Approved refunds will be processed within 7–10 business days from the date of approval.
- Refunds will be credited to the original method of payment.
4. Disputes
If you are unsatisfied with any aspect of our service, we encourage you to contact us first to resolve the issue amicably. Our team is committed to ensuring customer satisfaction.
